https://passionstruck.com/passion-struck-book/ – Order a copy of my new book, ”Passion Struck,” today! Picked by the Next Big Idea Club as a must-read for 2024.

The Passion Struck Podcast is HERE!! 💥 https://passionstruck.com/passion-struck-podcast/👈 Listen, follow, and rate wherever you listen to your favorite podcasts OR watch here on YouTube. New episodes drop every Tuesday, Thursday, and Friday!
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Join us in this enlightening episode of the Passion Struck Podcast as host John R. Miles interviews Dr. Peter Yesawich, the visionary Chairman of Hospitable Healthcare Partners, LLC. Discover Dr. Yesawich’s groundbreaking insights on transforming healthcare delivery by integrating hospitality principles. Learn how the PAER model (Prepare, Anticipate, Engage, Evaluate, Reward) can revolutionize patient experiences and satisfaction, creating an extraordinary standard of care.

Explore the importance of data and interconnectivity, the benefits of personalized communication, and the innovative strategies that can elevate patient care. Whether you’re a healthcare professional, patient, or just curious about the future of healthcare, this episode is packed with valuable insights you won’t want to miss.

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Time stamps
0:00 Introducing Passion Struck Podcast
1:57 Diving into Dr. Peter Yesawich’s interesting background
11:03 Improving patient experience in healthcare
19:41 Healthcare frustrations with VA and hospitality contrast.
30:17 The importance of interconnectivity for the future of service
37:50 The premise behind concierge medicine
40:54 Providing transparent pricing to patients

Want to watch more in-depth interviews with some of the world’s most insightful people? Find full episodes here: https://www.youtube.com/c/JohnRMiles.

Connect with John R. Miles:
Learn more about John: https://johnrmiles.com/
Visit the Passion Struck Podcast: https://passionstruck.com/passion-struck-podcast/
Visit the John R. Miles BLOG: https://johnrmiles.com/blog/
Follow John on TWITTER: https://twitter.com/john_rmiles/
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