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Exploring Intercom’s Customer Service Trends Report for 2024

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Bobby Stapleton, our Director, Human Support, hosts this fascinating conversation with Declan Ivory, VP, Customer Support and Anthony, our Director, Customer Support Operations, in which they explore how the survey results of our Customer Service Trends Report 2024 shed light on the ways customer service is changing.

๐Ÿ—‚๏ธ Chapters
00:00 Introduction
01:27 Customer Expectations
06:06 AI Adoption in CS
10:08 AI is Coming for Your Jobs but Not in The Way You Think
16:05 Tech Stack: Ditching the Old Tools
20:59 Metrics: New Ways to Measure Success

Download your copy of our CS Trends Report 2024: www.inter.com/2024trends

๐Ÿ“ Blog: https://www.intercom.com/blog/videos/podcast-cs-trends-2024

๐Ÿ˜ Follow the people:
https://www.linkedin.com/in/bobbystapleton/
https://www.linkedin.com/in/decivory/
https://www.linkedin.com/in/anlopezm/

Follow our podcast:
๐Ÿ Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
๐ŸŽง https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
๐ŸŽฅ https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
๐Ÿ’ป RSS Feed https://art19.com/shows/inside-intercom

Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter

Say hi on ๐Ÿ‘‹
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/

Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin

๐Ÿ  www.intercom.com

#customersupport #customerservice #intercom

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Fashion UK

10 Darkest Chapters of History in Archive Photographs

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This video compiles ten self-contained stories from the dark corners of history, each built entirely from archive photographs. From banned books to the Radium Girls, human zoos to the birth of crime scene forensics, the camera captured what society tried to forget.

0:00 Opening
3:49 Banned Books and Censored Art
18:27 Cursed Objects and Haunted Artifacts
32:00 Memento Mori: Skulls, Bones, and Ossuaries
46:34 Vintage Mugshots: Criminals of the Past
59:50 The Radium Girls and Industrial Poisoning
1:14:38 Human Zoos and Ethnological Expositions
1:28:02 Asylums and the History of Psychiatry
1:42:17 Crime Scene Photography: The Birth of Forensics
1:54:53 Circus Freaks and Sideshow Performers
2:09:08 Strangest Historical Coincidences
2:21:21 Closing

Footage from open libraries, with thanks:
Wikimedia Commons, CC BY 1.0 Creative Commons Attribution 1.0 cc-by-1.0, edited — https://commons.wikimedia.org/wiki/File:Robert_The_Doll_(5999680656).jpg
Wikimedia Commons, CC BY-SA 4.0 Creative Commons Attribution-Share Alike 4.0 cc-by-sa-4.0, edited — https://commons.wikimedia.org/wiki/File:Catacumbas,_Par%C3%ADs,_Francia,_2022-11-01,_DD_111-113_HDR.jpg
Wikimedia Commons, CC BY-SA 4.0 Creative Commons Attribution-Share Alike 4.0 cc-by-sa-4.0, edited — https://commons.wikimedia.org/wiki/File:Catacumbas,_Par%C3%ADs,_Francia,_2022-11-01,_DD_105-107_HDR.jpg
Wikimedia Commons, Public domain Public domain pd, edited — https://commons.wikimedia.org/wiki/File:Beinhaus_in_%C3%89vora.JPG
Wikimedia Commons, CC BY-SA 4.0 Creative Commons Attribution-Share Alike 4.0 cc-by-sa-4.0, edited — https://commons.wikimedia.org/wiki/File:ASC_Leiden_-_Coutinho_Collection_-_12_18_-_Campada_college_on_the_northern_frontline,_Guinea-Bissau_-_1973.tif
Wikimedia Commons, Public domain Public domain pd, edited — https://commons.wikimedia.org/wiki/File:Undark_(Radium_Girls)_advertisement,_1921,_retouched.png
Wikimedia Commons, Public domain Public domain pd, edited — https://commons.wikimedia.org/wiki/File:Ota_Benga_(American_Museum_of_Natural_History).jpeg
Wikimedia Commons, CC BY-SA 3.0 Creative Commons Attribution-Share Alike 3.0 cc-by-sa-3.0, edited — https://commons.wikimedia.org/wiki/File:Accused_flanked_by_attorneys_at_sentencing,_courtroom_sketch_by_Butch_Krieger.jpg
Wikimedia Commons, Public domain Public domain pd, edited — https://commons.wikimedia.org/wiki/File:Asylum_patient_by_Hugh_Welch_Diamond,_c1850-58.jpg
Wikimedia Commons, Public domain Public domain pd, edited — https://commons.wikimedia.org/wiki/File:Alfred_Dreyfus_Rennes_Trial_opening_session_1899-08-07.jpg
Wikimedia Commons, Public domain Public domain pd, edited — https://commons.wikimedia.org/wiki/File:Autochrome_of_Mark_Twain.jpg

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Fashion UK

Front Page News! ๐Ÿ“ฐโœจ Ayurvedic Skincare Revolution #Shorts #SkincareRoutine #NewspaperFeature

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Jab aapka brand seedha front-page newspaper par featured ho! ๐Ÿคฏ

Discover the power of natural Ayurvedic skincare inspired by nature and crafted for your glowing skin. ๐ŸŒฟโœจ

๐Ÿ‘‡ What makes it special:

โ€ข Pure Ayurvedic ingredients ๐Ÿƒ
โ€ข Deep skin nourishment & glow โœจ
โ€ข Front-page trending news quality ๐Ÿ“ฐ

Save this video and share it with your skincare partner! ๐Ÿ“Œ

#AyurvedicSkincare #SkinGlow #NaturalBeauty #TrendingShorts #ShortsIndia #FitLife #SkincareTips

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Fashion UK

A Nurse Pulled Me Aside After My Wife Lied About Being With My 100-Year-Old Father in the ER

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My wife said she was with my 100-year-old father in the ER, but she had lied. Then a nurse pulled me aside. The title doesnโ€™t reveal what the nurse told me or where my wife really was. What had happened at the hospital?

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Fashion UK

NEWS: FETTY WAP/ DJ AKADEMIKS INTERVIEW BREAKDOWN FROM FROM FRONT PAGE FADES BARBERSHOP

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FETTY WAP / DJ AKADEMIKS INTERVIEW BREAKDOWN FROM FROM FRONT PAGE FADES BARBERSHOP .This interview will give you a better understanding of the trap queen creator also we get a view of the person behind the music.

Go check out his latest album “BUTTERFLY EFFECT”

LIKE COMMENT SHARE SUBSCRIBE

FOLLOW US http://www.instagram.com/frontpagefades

SOURCE : DJ AKADEMIKS/OFF THE RECORD

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Fashion UK

Inner Sanctum Mysteries – “Amazing Death of Mrs Putnam” (Old Time Radio, 1941)

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Inner Sanctum Mysteries presents โ€œAmazing Death of Mrs Putnam,โ€ originally broadcast January 7, 1941. Episode 1 of the series, …

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